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We want to hear about your experience with us, whether it was positive or negative. Any concerns or complaints are documented and forwarded to dealership management for review and resolution. We are continuously striving to provide a level of service that succeeds our customer's expectations.
Your feedback is crucial to us because it allows us to understand where we are succeeding and where we need to improve, which is why we send a survey to all of our customers. We strive to provide the best experience possible for our customers which is where Reputation.com comes in. Reputation.com is a completely independent and impartial organisation that provides genuine and verified customer reviews. Learn more about our partnership with Reputation.com.
Please let us know if we can help you.
If you would like to speak to the dealership directly, select your preferred dealership's contact information from the list below. We have simplified the process so that you can see the head of business, their contact information, and the dealership's contact information.
We want to stay in touch and keep you updated with our latest product news, marketing services, and offers, or we can just simply send you timely reminders about your car. All information provided will be used and processed in accordance with our Privacy Policy. Simply email CentralDataServices@jardinemotors.co.uk to update your marketing preferences.
We are independent of our dealership
management and accountable to our Board of Directors. Our aim is to help to resolve any issues
within 48 hours [2 business days], if a circumstance arises and we take longer than this time we
will keep you informed along the way, staying close to you during this time.
Please do not hesitate to contact us directly if you have any questions or concerns about our
service level. We are confident that we will be able to help.
Where it is established that your complaint relates to relevant motor finance discretionary commission arrangements (DCA), in line with guidance set out by the FCA on 11 January 2024, we will temporarily pause our response until the FCA provide more information.
Further details in relation to the pause can be found at https://www.fca.org.uk/carfinance.
Whilst acting as a consumer, if a non-financial services related dispute arises that cannot be resolved between us within a reasonable timescale, you may refer the dispute to the free independent Advisory and Conciliation Service operated by the Motor Ombudsman, the government-backed, self-regulatory body for the motor industry. For details of this service you can call their dedicated Code Advisory and Conciliation Service Consumer Advice Line on
