Stratstone Reviews

Customer service excellence is at the heart of everything we do at Stratstone which is why our partnership with Reputation.com is so important to us.

We love our brands, the products and our people and whilst we strive to provide our customers with the best experience possible, we’re not perfect. This is where Reputation.comcomes in…

Reputation.comis a completely independent and impartial organisation that provides genuine and verified customer reviews. They’re trusted by many major companies around the world because they publish our reviews – whether they’re good or bad.

How does Reputation.com work?

Once a customer buys one of our cars, services or parts, Reputation.comis automatically informed so they can get in touch with real customers, to get real reviews
Customers are sent an email asking them to review their overall experience. We ask 5 questions and welcome any comments
Reputation.compublish all Sales reviews from customers – no edits and no questions. We don’t see or approve reviews before they are published; they are impartially managed by Reputation.comand their Moderation Team
Open and honest reviews appear online for anyone to see

What are we scored on?

How enthusiastic, helpful and friendly we were
Whether we listened and look after the customer's needs
Did we keep our promises
Did we show genuine interest
Would you recommend us

Thanks for taking the time to read our page; we hope it explains our relationship with Reputation.com and why your reviews are important to us. If you wish to share a great experience or if you are unsatisfied in any way and wish to provide further comment, please see our customer services page for details.

Why not head to our new or used car range, pick a model and take a look at how we fare. We hope to see a review from you soon.

Modern Slavery Statement

Company Info

Company Information, Terms of Business & Forms

www2.stratstone.com

References to the Lithia Motors Group includes Lancaster UK Limited, Stratstone Automotive Limited, Stratstone Luxury Vehicles Limited, Stratstone Cars Limited, Stratstone Specialist Cars Limited and Stratstone Sports Cars Limited.

Stratstone Automotive Limited, Stratstone Luxury Vehicles Limited, Stratstone Cars Limited, Stratstone Specialist Cars Limited and Stratstone Sports Cars Limited are all authorised and regulated by the Financial Conduct Authority for credit-related regulated activities and insurance distribution activities, see FCA Information. Telephone calls may be recorded for quality and training purposes.

We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. They pay us a fixed commission for introducing you to them, if you would like further information please email commission.enquiries@jardinemotors.co.uk before you enter into your finance agreement.

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Company Information, Terms of Business & Forms

https://www2.stratstone.com/

References to the Jardine Motors Group includes Lancaster Plc, Stratstone Automotive Limited, Stratstone Luxury Vehicles Limited, Jardine Cars Limited, Jardine Specialist Cars Limited and Jardine Sports Cars Limited.

Stratstone Automotive Limited, Stratstone Luxury Vehicles Limited, Jardine Cars Limited, Jardine Specialist Cars Limited and Jardine Sports Cars Limited are all authorised and regulated by the Financial Conduct Authority for credit-related regulated activities and insurance distribution activities, see FCA Information. Telephone calls may be recorded for quality and training purposes.

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